Terms and Conditions
Discover the basics of the cancellation policy when you book with mercury-rentacar.com.
When you book a car or transfer with mercury-rentacar.com, you agree with our
The only way to
be 100% confident on the cancellation policy of the car you want to book, or
have booked, is to check its specific terms and conditions.
If you do not pick up the car (no-show)
You will receive no refund if you do not pick up the car. We call it ‘no show’ it doesn’t only mean that you didn’t show up. It also applies if you are not able to take the
car for other reasons.
· As a company besides our policy in some cases that we judge we will make full or partial refund (for example health issues, covid-19)
How to cancel or change your mercury-rentacar.com booking
If for any reason you wish to cancel or change your booking at mercury-rentacar.com.
You can always send us an email at firstname.lastname@example.org and ‘’update us’’ for your decision. As a company we will make a full
refund for cancellations up to 72 hours before the delivery hour of the car.
For any possible changes regarding the car booking at mercury-rentacar.com on
the aspect of the time in less than 72 hours of the delivery of the car,
partial payment will be refunded.
General Insurance Conditions
The driver has to be in possession of a valid European driving licence, otherwise should have an international driving licence.
The renter must be at least 23 years old and to have a valid driving licence for at least one year.
The renter will be charged with all the traffic tickets as well as the value of the gasoline. The renter should return the same amount of petrol that will receive in the first day. There is no refund for the petrol.
Reservations should be made as by a category and not by a specific car type.
Minimum rental for prebookings is 3 days.
The 25th hour is free of charge. An extra day will be charge from the 26th hour.
All car rentals during the high season will depend upon the availability.
All the car rentals should be sent at least 7 days prior to the arrival otherwise they will be a subject to availability.
Third Party Insurance (TI)
Insurance coverage for the vehicle rented includes Third Party Liability with a maximum cover of EUR 750.000,00 for death and injury per victim and material damages to third parties up to 750.000 €. per accident.
Excluded from the insurance is the use of the vehicle for the transport of dangerous goods. All insurance cover as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver’s licence at the time of the event giving rise to claim.
Collision Damage Waiver (CDW)
Collision Damage Waiver removes the driver’s responsibility to a part of the vehicle in case of damage or theft, provided that traffic laws where not contravened.
If CDW is not accepted the customer will be held liable for the full value of the car.
If CDW is accepted, customer is only responsible for the following amounts: 480€ + VAT for A and B group, 550€ + VAT for the C, C auto, N, D, S and H1 category and 1000€ + VAT for the F category.
Full Damage Waver (FDW)
If the customer wants to be excluded also from the above amounts then he will have to pay 12 € per day for the A & B category, 18 € per day for C, C auto, N, D, S and H1 categories and 30€ for the F category. These amounts are payable locally.
Even if the driver chooses the (FDW) as insurance cover is always responsible for the loss or damage of the car key, damages to tires, car parts underneath the vehicle and the cabin.
None of the insurances cover damages caused by infringement of the traffic law, as well as the loss or damage of the car key *, damages to tires, car parts underneath the vehicle and the cabin.
* Note: In case of loss or damage of car key during the rental the driver is liable for following charges: a) 60€ +VAT for car groups A. b) 100€ + VAT for B, C, C auto, D, S and N categories and c) 250€ + VAT for H1 and F categories.
Personal Accident Insurance (PAI)
The drivers are insured with the sum of 30.000,00 €
Delivery & Collection
Upon delivery Driver must show:
-Voucher (only for pre-bookings)
-Credit card, MasterCard or Visa. In case driver is not a C/C holder, has to handle the full amount of the excess (480+VAT for A, B cat, 550+VAT for C, C1, D, H1, N, S and 1000+VAT for F cat.) which will be given back by the end of rental.
Within city limits a Delivery/Collection Service is free. Outside city limits or Delivery/Collection out of the office hours from 09:00 – 21:00 a fee of 25€ will be charged.
Additional Driver No Additional Driver Surcharge applies
Cross Border Rentals & Territorial Restrictions
The renters are not allowed to transfer the cars outside the island boarders without the written permission of our office.
Conditions of Payment
-We accept Visa, Mastercard, Maestro, American Express, Diners, Discove credit card, an additional 2% for bank commission will be charged in case of the use of the credit cards.
- Baby seats,
- A fee of 3,00€ per day for a baby seat up to three years old and a 2,00€ for booster seats for the children older that three years old.
- Infant seats are free of charge
- GPS is on request basis and available only after reservation, with daily charge of 5,00 € + VAT
- Car relocation (island hopping). If the Drop Off location is diferent island than the pick up island location, the charge will be 150,00€