OnLine Checkin
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e-bannerespa

Customer Support

BEFORE RENTAL
  • CAN PICK UP AND DROP OFF BE OUTSIDE OF OFFICE HOURS.
  • CAN I HAVE A DIFFERENT DROP OFF LOCATION TO THE PICK UP?
  • IS THERE A MINIMUM PERIOD OF TIME THAT I CAN RENT A VEHICLE?
  • IS THERE A MILEAGE LIMIT DURING THE RENTAL PERIOD?
  • CAN THE RENTED VEHICLE BE TRANSPORTED VIA FERRY?
  • CAN I USE THE RENTED VEHICLE OUTSIDE OF GREECE?
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RESERVATIONS
  • WHEN DO I PAY FOR MY RENTAL?
  • CAN THE RESERVATION BE SWITCHED TO ANOTHER PERSON?
  • CAN SOMEONE ELSE PICK UP THE VEHICLE ON MY BEHALF?
  • WHAT DOCUMENTS DO I NEED TO HAVE AT PICK UP?
  • WHAT DO I DO IF I LOSE THE CREDIT CARD THAT WAS USED TO MAKE MY RESERVATON?
  • CAN I CANCEL MY RESERVATION WITHOUT A CANCELATION FEE?
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drop-off
VEHICLE PICK UP
  • CAN I HAVE AN ADDITIONAL DRIVER ON MY RENTAL CONTRACT?
  • WHAT IS THE FUEL POLICY?
  • HOW LONG AFTER VEHICLE DROP OFF DOES IT TAKE FOR MY DEPOSIT TO BE UNBLOCKED? (PRE AUTHORIZATION)
  • IF I HAVE INSURANCE WITH A DIFFERENT COMPANY, DO I NEED TO TAKE YOUR INSURANCE?
  • WHAT ADDITIONAL COSTS CAN OCCUR DURING THE RENTAL PERIOD THAT ARE NOT COVERED BY MERCURY RENT A CAR OR ADDITIONAL INSURANCE?
  • CAN I LEAVE A CASH DEPOSIT
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car-driving-on-the-road
DURING RENTAL
  • IS THERE ROAD SIDE ASSISTANCE?
  • CAN I TAKE THE CAR TO ANOTHER ISLAND?
  • HOW DO I EXTEND MY RENTAL PERIOD?
  • IF I AM IN AN ACCIDENT WHAT DO I DO?
  • IF THERE IS A PROBLEM WITH THE VEHICLE, WHAT DO I DO?
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DROP OFF
  • CAN MY CREDIT CARD BE CHARGED AFTER THE RENTAL PERIOD?
  • IN CASE OF DAMAGES, HOW AND WHEN IS IT PAID FOR?
  • WHAT IS THE PROCESS WHEN DROPPING THE CAR OFF?
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TECHNICAL INQUIRIES
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